1.1 Determine Eligibility for C&C Activity

Reference: Manage Collection Process Model - Page 1 for the business process diagram associated with this activity.

Group:

•	Account Debt Monitor

•	Account Debt Monitor2

Actor/Role: CC&B

Description: System validates if Customer's Account is a subject for collection criteria. Company might have more than one collection conditions that need to be verified (e.g. broken Payment Plan exists, Customer's Credit score is below Threshold etc.) System performs all required validations based on established business rules.

Process Names

•	ADM - Account Debt Monitor

•	ADM2 - Account Debt Monitor

Entities to Configure

•	Collection Class

•	Collection Class Control

•	Debt Class

Available Algorithms

•	C1-COLC-WBFT (COLL COND AS)- Check if “we bill for them” SPr's are used.

•	C1-COLC-BUDG (COLL COND BG) - Check if account is on a budget.

•	C1-COLC-CRRT (COLL COND CS) - Check if credit score < installation CR threshold.

•	(C1-COLC-DFLT) (COLL COND DF) - Always return true (the lowest priority condition).

•	C1-COLC-CSEV (COLL COND DS) - Check if severance process exists for a SA in debt class.

•	COLL COND PA - Check if customer has a broken pay arrangement.